FEATURES

Alliance Debt Management & Legal Services (ADM)

TRAINING & NURTURING

We at Alliance Debt Management & Legal Services believe that Debt / Loss management is more of an art, thus we invest heavily in terms of nurturing and training to our work force. We have on board a dedicated trainer who is well equipped with various audio visual training aids and IT engineer who give his latest innovation and ideas on various IT and technology related issues. We make conscious attempts to upgrade our training labs with latest training material & aids

SKIP TRACING

In today's difficult economic times where we are witnessing unusually high levels of personal and company debt, it is essential that you make contact with your customers quickly before they ‘skip’ their address and move on owing you money. Fortunately, when you find yourself with a debtor that has ‘gone away’ from their given address, we have both the experienced people and the technology to trace your debtor’s new address and contact nos.

Our tracing investigators are some of the most experienced in the business and they are all equipped with the latest databases, technology and software necessary to ensure the highest quality results in the quickest possible time and we always charge on a ‘no-find-no-fee’ basis. We pride ourselves on the completeness of our trace reports, the resultant low percentage requiring a re-trace.

Also, in these tough times, it is not enough to be able to simply trace your debtor - you need to be able to establish that we have done so legally and ethically. Alliance Debt Management & Legal Services is acutely aware that we are acting in your name, so we always act within the permissible legal and ethical boundaries. Compliance is as important to us as it is to you and cutting corners never pays in the long-term. .

Alliance Debt Management & Legal Services is part of a global exposure our tracing service mirrors this with its international coverage. So, whether you want us to simply trace your debtor, or you want us to trace-and-collect from your debtor, we can do so in India and throughout the rest of the world too.

COMPLIANCE

Also, in these tough times, it is not enough to be able to simply trace your debtor - you need to be able to establish that we have done so legally and ethically.Alliance Debt Management & Legal Services is acutely aware that we are acting in your name, so we always act within the permissible legal and ethical boundaries. Compliance is as important to us as it is to you and cutting corners never pays in the long-term

The reputation of our client is of utmost importance to us. The core team is of the strong opinion that “Compliance” come prior than to “Performance” & being 100% compliant automatically drives performance. Our firm is fully compliant to the guidelines prescribed by the regulators & law of the land.

TRAIL UPDATION & FEEDBACK MANAGEMENT

Knowledge is the power. Lot of time, money & energy is wasted in case of lack of feedback. Feedback loss is maximum when the accounts changes hand. With all this the delinquent customer gains the most. This is the biggest challenge in our industry. With the availability of accurate & updated feedback the strategy to approach the customer is well defined, which leads to the higher productivity. At Alliance Debt Management & Legal Services we have well defined process to capture all relevant details of accounts which can be referred at a later stage

NEGOTIATION

We understand and highly appreciate that your debtors are your customers as well, so, we endeavor to provide a solution which will initiate payments whilst maintaining your strong & friendly relationship with your debtors. Upon receipt of portfolio, a dedicated team of Specialist & Accomplished negotiators along with specially trained paralegals and professionals are assigned. The dedicated team will swiftly contact the debtors in person for amicable and friendly negotiations, besides contact via the phone.

LEGAL BASED COLLECTIONS

In the times of tough financial market collecting upon bad debits becomes even more difficult. Furthermore pressure from media & other segments of the society adds to the woes of the financiers. Issue of various guidelines by the regulators has also changed the dynamics of the debt management industry. Thus in these times collection via the legal tools available ensure smoother recoveries with almost nil risk to the brand. Our teams is designed for this purpose & is aligned to reap maximum benefits possible from the legal tools available.

INFRASTRUCTURE

Comfortable luxurious arena set aside for the field personnel to relax and write their field reports / data collected in the course of their job pursuance. Well equipped skip tracing room with Lan & Internet enables.

Office premised with carpet area of approx 2000 Sq. Feet.

All outbound and incoming call is equipped with voice logger and IVR.

100+ Telephone lines with Fax lines ad intercom facility.

Thirty+ well experienced team leaders and 100 Telecallers and FOS.

Mobile phones to facilitate supervisor worked and debt councilors.

100+ latest computer system with CRM and 20+ Laptops with internet connection under Lan with 100 nodes.

Printer, Scanner & copier to support written communication & documentation.

Independent workstation for telecallers, skip tracing, accounts / back office activity and Field executives.

An overall team of more than 50+ debt counselors, 25+ senior debt counselors, 50 telecallers & managers.